Privacy Policy
This website and services are operated by Lucija Marušić. If you have any questions, you can contact me at: resilientbodylab@gmail.com
What data we collect, use and why
When you use the contact form, we collect your name, email address, phone number (optional) and the message you send. If you become a client, we may also collect health-related information such as symptoms, health history, lifestyle information, and laboratory test results.We use your data to respond to your messages and provide services and goods, including delivery.
Legal basis for processing
Under the General Data Protection Regulation (GDPR), we process your data based on your consent and the need to provide services and goods you request. Health related data is processed only with your explicit consent. You have the right to withdraw your consent at any time.
How long we keep your data
We will keep your personal information for as long as is necessary for the purposes as set out in this Policy. When we no longer have legitimate business need to process your personal information, we will either delete or anonymise this information, or, if this is not possible, then we will securely store your personal information and isolate it from further processing until deletion is possible. You can request deletion of your data at any time.
Third-party services
Your personal information may be shared with the following trusted third parties where necessary to deliver my services:
Practice Better: my client management and booking platform, which stores and processes your personal data on my behalf. Practice Better is GDPR compliant and acts as a data processor. You can view their privacy policy at practicebetter.io.
Nordic Labs: where you have chosen to proceed with functional lab testing, your relevant details will be shared with Nordic Labs solely for the purpose of processing and interpreting your test results. No other third parties will receive your personal data without your explicit written consent.
AI-assisted tools are used to support the administration of my practice. All content used is processed using anonymisation or pseudonymisation techniques, meaning no personally identifiable information (such as full names, contact details, or health records) is included. This is consistent with GDPR guidance.
What are your data protection rights
We would like to make sure you are fully aware of all of your data protection rights. Every User is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.If you make a request, we have one month to respond to you.
To exercise these rights, contact me at resilientbodylab@gmail.com
How to contact us
If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: resilientbodylab@gmail.com
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact: Office for Personal Data Protection
Changes to our Privacy Policy
We keep our Privacy Policy under regular review and place any updates on this web page. This Privacy Policy was last updated on 5.5.2026.